Click a question to open the answer.
What type of files can I send
e recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.
We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.
What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
THESE COLORS ARE IN RGB
THESE ARE THE SAME COLORS BUT IN CMYK
You should always start and finish your designs in CMYK color mode.
What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
THESE ARE 72 DPI LOW RES IMAGES
THESE ARE THE SAME IMAGES BUT AT 300 DPI
We only accept 300 dpi files and no less.
The only exception is on large format printed files where we will accept files as low as 150 dpi
How should I set up my bleed and crop marks?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.
Please keep all text at least 0.125" inside the cut-line.
- The bleed for Standard Products is 0.125".
- The bleed for Booklets and Presentation Folders is 0.25".
- For Grand4mat Products, please see the G4Mat FAQs for individual substrate guides.
When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
Do you accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly.
We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
How should I set up a Spot UV job?
When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed.
NORMAL CMYK PRINT FILE SPOT UV TEMPLATE FILE
Use 100% K to indicate where you would like the UV. White will indicate no UV.
REMEMBER "IF IT'S WHITE, YOU CAN WRITE!"
How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
100% C 100% M 0% Y 0% K
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
How do I export a .pdf correctly?
When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.
EXPORT SETTINGS FOR .PDF FILES
Adobe PDF Preset is set to: Press Quality
Compatibility is set to: Acrobat 4 (PDF 1.3)
Compress Text and Line Art is set to: Off
How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file.
What a transparency problem looks like on screen... After a transparency problem is printed...
To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
SHADOWS GLOWS TRANSPARENCY
All of these effects will cause transparency problems.